Privacy Policy
At Pretty Presents, your privacy matters.
We only collect the information needed to process your order, deliver your products, and provide a smooth shopping experience. This may include your name, email address, billing and delivery address, telephone number, and payment details.
Your information is stored securely and is never sold to third parties. We only share your details with trusted service providers who help us process payments, fulfil orders, and deliver your purchases.
Our website may use cookies and basic analytics tools to understand how visitors use our site so we can improve our products, services, and customer experience.
Under the UK GDPR and Data Protection Act 2018, you have the right to access, update, or request deletion of your personal information at any time.
If you have any questions about your data or would like to exercise your rights, please contact us at contact@prettypresents.uk.
Shipping & Delivery
Thank you for supporting Pretty Presents – every order means a great deal to our small business.
We carefully prepare and package each order before dispatch.
Processing Time
Orders are usually processed within 1–3 working days.
Delivery Times
UK orders typically arrive within 2–5 working days after dispatch.
Shipping Costs
Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
Delays
Once your order has been dispatched, delivery is managed by the postal or courier service. While we cannot guarantee delivery times, we will always do our best to help if your parcel is delayed or lost.
Please contact us if you have any concerns about your order.
Returns, Refunds & Exchanges
We want you to be delighted with your purchase. If something isn’t right, we’re here to help.
Returns
You may request a return within 14 days of receiving your order. Returned items must be unused, unopened (where applicable), and in their original condition and packaging.
Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including:
- Opened candles, wax melts, or fragrance products
- Any item marked as non-returnable at the time of purchase
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and include photographs where possible. We will arrange a replacement or refund as appropriate.
Refunds
Refunds will be processed once returned items have been received and inspected. Refunds will be made using the original payment method.
If you need assistance, please contact us at contact@prettypresents.uk.
Terms & Conditions
By purchasing from Pretty Presents, you agree to the following terms and conditions:
Orders
You confirm that all information provided is accurate and that you are authorised to use the selected payment method.
Product Information
We make every effort to display products accurately. However, colours, packaging, and product appearance may vary slightly due to photography, screen settings, or supplier updates.
Pricing
All prices are displayed in GBP (£). Prices may change without notice, but the price paid at checkout will be honoured.
Availability
Products are subject to availability. In the unlikely event that an item is unavailable after purchase, we will contact you to arrange a refund or an alternative product.
Intellectual Property
All website content, including images, logos, product descriptions, graphics, and branding, remains the property of Pretty Presents and may not be copied, reproduced, or used without permission.
Limitation of Liability
Pretty Presents shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Right to Refuse Service
We reserve the right to refuse or cancel any order where necessary, including cases of suspected fraud, pricing errors, or misuse of our website.
If you have any questions about these policies, please don’t hesitate to get in touch. We’re always happy to help.